It's not uncommon for small and mid-sized businesses to experience growing pains. A rapid change in the way that a business operates can put a lot of pressure on an in-house IT team, whether a small group of staff or just one dedicated person.
If this sounds like you and your business, it may be time to evaluate your technology needs and choose a pathway that will expand with your business in the future.
The following are 10 signs that it may be time to consider hiring an IT managed services provider (MSP):
Your in-house IT team can’t solve the problems it’s encountering
Working with an MSP provides your business with a wealth of IT knowledge and expertise when your staff is regularly experiencing problems that they can’t seem to solve. Whether it be a remote help desk or on-site support, if your part-time IT guy or designated staff member doesn’t have the knowledge necessary to fix a recurring problem, an MSP like Intech Hawaii can give you the various levels of expertise that you need.
You don’t have knowledge of new systems to improve operations.
If your IT team is unable to make changes or support any necessary adjustments that come along with the growth of your business, it may be time to bring in some help. As a business grows and your needs change, chances are you’ll be looking for new systems and software that can help upgrade overall operations, and an MSP has knowledge of the latest technologies that can benefit your business’s unique needs.
Your IT team is fixing problems as they occur instead of approaching issues proactively.
IT should never be handled in a reactive fashion, or else you may fall into a vicious cycle of putting out fires. If your in-house IT team doesn’t suggest ways to improve upon things and only fixes issues after they happen, it may be time to outsource an MSP that knows the importance of being proactive with important IT needs like security and data backup. This could be a sign that your IT person is either overwhelmed, or there is a gap in expertise.
Your IT team hasn’t given you an update in a year or more.
In order to meet the growing and changing needs of your organization, it is important to be updating IT security on an ongoing basis. If you haven't received an update from your IT team in a while, you could be at risk for some serious consequences. If it's been a while since you heard from your IT team, this may suggest that they aren’t taking the necessary steps to ensure that your security is up to date.
Your organization has grown so much that daily maintenance consumes your IT team’s time.
It's important that your IT team is available and ready to help with any special projects that may be in the works, and not bogged down with day-to-day fixes. If your IT team doesn’t have the capacity to support you during strategic planning, implementation, and ongoing support, instead of delaying progress you may want to consider hiring an MSP. This can free up your in-house person to collaborate with their knowledge of internal operations and other important projects that will contribute to your business’s growth.
You have no backup support when your IT person is out.
It can be difficult for companies with a small IT team when personnel need to take time off for an inevitable vacation or illness. Outsourcing an MSP can ease your mind knowing someone will always be there to fill in the gaps and help support your IT team no matter what, planned or unplanned.
Your IT team is struggling with certain types of work like budgeting or strategic planning.
Different aspects of technology management require different types of expertise and skillsets. Someone who may be great at managing IT projects may not also be as well versed in the cybersecurity threat landscape. It's pretty unlikely to find all of the knowledge and capacity that you need in one single person. An MSP can help supplement your in-house team’s knowledge and capabilities in order to ensure that all areas of your IT are covered.
You are experiencing significant downtime from a security incident.
Without the proper systems and procedures in place, you may be leaving your company open to even bigger threats in the future. A security incident that has caused your organization to experience any level of downtime or data loss suggests that you are not prepared for the ever-present and continually evolving threat of security. An MSP can ensure that your organization is proactive in keeping security at the forefront of your IT operations.
Your department heads are circumventing IT and finding their own apps, systems, and software.
Have you found that your department heads are having to go around IT to get access to the programs they need? This is a good indication that your IT team may not be knowledgeable enough in those areas, or simply do not have the time to help. An MSP can provide your business with assistance for finding the right apps, systems, and software that will keep things running smoothly.
You are not budgeting for IT.
Not only do you need a documented budget for technology, but you also need to be able to justify that budget with strategy, data, and goals. An MSP has the specific skill set and data needed to help you make informed decisions about your IT budget and take your business in the right direction. This way you can ensure you’re not spending too much or too little on IT.
Let Intech Hawaii be your managed services provider
Organizations of all sizes are relying on managed services providers to help supplement and support their in-house staff. With an MSP by your side, you will have access to knowledge and expertise whenever and wherever you need it. Whether you are experiencing a knowledge or capacity issue, a partner to help you plan, implement and maintain the infrastructure necessary to support your business’s growth will make a world of difference.
Intech Hawaii has been offering managed IT services to enable businesses to have structure around their IT processes for over 30 years. Whether you have one in-house IT person or a small team, we can help you make more informed decisions about what types of technology to invest in and so much more. Call our responsive team today to learn more about how we can help you stop waiting around for the support you need.