Intech Blog

Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support.

Outlook gets new features

The new Outlook features can help you manage your time, respond to emails, take care of important things and more. Also, new upcoming features will connect you to the people and technology that power your productivity and help protect you and your business.

Leave no room for hackers to operate

For most people, social media is a convenient way to stay in touch with family and friends. For a small group of people, it’s an opportunity to profit off other people’s trust. Here are some things you can do to continue enjoying Facebook and Twitter without compromising your privacy.

Best new features in the updated Gmail

Aside from a new look, Google introduced substantial improvements to Gmail, including functions that let you enable confidential mode, snooze emails, unsubscribe faster, and enjoy greater protection from spam. Here are the most notable ones. Confidential Mode This feature lets you set an expiration date for your email after which it self-destructs.

How Cloud Backup Helps Your Business

New threats to businesses’ precious employee and customer data emerge every day, so the only surefire way to protect your files from viruses, theft, and other unforeseeable disasters is to partner with a leading cloud backup provider. With a basic understanding of how cloud backups work, you can set up a plan that is economical […]

Social Media and HIPAA Compliance

Before Social Media platforms like Facebook went live, HIPAA was established to protect the privacy of medical providers and their patients. And although there are no specific rules for Social Media use, every healthcare organization must implement security protocols that adhere to privacy policies.